Privacy Policy

Thanks for choosing Frederick Mutual Insurance Company. 

We know that protecting your privacy is important. Our privacy statement explains how we collect, use, share, and protect your information. It's for Frederick Mutual Insurance Company customers and visitors of fredmut.com and frederickmutual.com.  If we change our privacy policy, we’ll post the changes right here. This way you can always check back to learn what information we collect, how we use it, how we protect it, and when we might disclose it.

So just how do we protect your privacy? In short, we promise to treat your personal information responsibly and provide you with choices. It’s as simple as that. Here’s how.

Collecting, using, and sharing visitor information

Many of our online activities don’t require visitors to register for an account or give us any personal information. For example, visitors can use our “Find and Agent” without giving us any personal information, such as a name or address. We use Web tools to track how visitors use our Web site so we can improve your experience. Frederick Mutual Insurance Company and our business partners use cookies, clear GIFs, ASP code snippets and other tools to track visitor’s IP addresses, domain names, and browser information. These tools don’t collect a visitor’s personal information. 

Cookies

When you visit Frederick Mutual website we send cookies – a small file containing a string of characters – to your computer. Cookies uniquely identify your Web browser to us. We use cookies to track visitors as they use our Web site. Most Web browsers are set up to accept all cookies, but you can change this setting to refuse (disable) all cookies or to tell you when a Web site is sending you a cookie. 
We also use cookies to create a secure session with customers or visitors who want to enter or access their personal information. Just remember, some of our features may not work if you disable cookies.

Clear GIFs (Graphic Interchange Format) and ASP Code Snippets

A clear GIF or ASP Code is small file that tracks visitors so we can learn how they use Web ads and Web sites. These GIFs or ASP don’t have any personal information.  Some of our business partners use GIFs or ASP on Web sites and may use GIFs or ASP provided by HitBox.

We collect and use visitor information – which doesn’t have personal information – so we can:    

  • Analyze how visitors use our Web site
  • Develop new services to improve our Web site  
  • Analyze our marketing campaigns
  • Know how many visitors have seen or clicked on ads

Visitors can choose to use tools to tell us what they think about our Web site. We collect and use the comments that visitors provide to improve our Web site and your experience.

Frederick Mutual Insurance Company has business partners who help develop or service our Web sites. They may also track and keep visitor information. 

Collecting and using your personal information

We require you to share your personal information with us for some of our online activities. For example, we collect your personal information so you can access and service your policies online, apply for products or services, and ask us questions. 

Personal information is any information that identifies you and describes your relationship with Frederick Mutual Insurance Company.
Some examples of the personal information Frederick Mutual collects are:

  • Name
  • Address
  • Social Security Number
  • Driver’s license number
  • Policy or account number
  • Family member information
  • Financial information
  • Property address and value
  • Consumer report information (credit reports)
  • Information from applications and transactions
  • Any information you give Frederick Mutual Insurance Company

If you apply for a product or service, we may collect personal information from your consumer reports, such as your credit report or motor vehicle report.  We may also need to collect your medical information. But, we won’t use or share your medical information for marketing, unless you give us your permission.

You may choose to use your personal e-mail to correspond with Frederick Mutual. Please be careful about the information you send to us in e-mail. As with any public Web tool, your e-mail may not be secure.

We collect your personal information when you:

  • Ask a question
  • Use tools and calculators
  • Apply for products or services
  • Complete a form
  • Conduct transactions
  • Apply for a job
  • Send e-mail to us
  • Subscribe to receive e-mail from us

Sharing your personal information

We don’t sell your personal information. 

When you buy a product, we may share your personal information with one of our business partners to service your product. We also share your personal information with your agent, investment adviser, Investment Company, broker-dealer, or transfer agent affiliates. They use your personal information to manage your policy or account. 

We share your personal information for everyday business purposes. Some examples include mailing your statements or processing transactions that you request. You cannot opt out of these.

Sharing your personal information for marketing 

We may share your personal information with our business partners. We share your personal information with these companies so we can tell you about other products that might interest you.  

Sometimes we have a contract with your company or your organization that prohibits us from sharing your personal information with our other companies and business partners. In this case, we do not market new products to you, unless you contact us first and give us your consent.
We have joint-marketing agreements with our business partners.  This means that we have partnered with them to offer you a new product that might interest you.  They may use your personal information to market their products.  If you would like to learn more about opting out, please read the next section.

Confidentiality and security

We use physical and technical safeguards to protect your personal information. We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all data security laws.

Web links

Other companies or organizations may have links to their Web sites on our Web pages. We are not responsible for how they collect, use, disclose, or secure the personal information that you provide to them. Please read their privacy policy so you can learn how the new Web site uses your personal information.

Questions

If you are a Frederick Mutual customer, you can ask us to give you a copy of your personal information. Please send a letter to the address below and get your signature notarized to prove your identity. This is for your protection. We don’t charge a fee for giving you a copy of your information now, but we may charge a small fee in the future. 

You can call your Agent to change your personal information. We can’t update information that other companies provide to us. So, you'll need to contact the other company to correct your information. For example, if you want to update the information in your credit report, you'll have to contact the credit-reporting agency.   

The policy number is a combination of 10 characters and numbers in length and the letters must be capitalized.
The zip code that is associated with your policy.